Privacy Policy

1. Information We Collect

We collect the following personal information from users who register on HelpFiji:

• Account Information: Full name, email address, and phone number.
• Identification Documents: Two forms of government-issued ID for identity verification purposes.
• Campaign Information: Campaign details, descriptions, images, and donation details (bank account, mobile wallet numbers, contact information).
• Usage Data: Basic interaction data with the platform for improving user experience.

2. Why We Collect This Data

• Verification: To verify user identities and build trust within the community.
• Safety: To prevent fraud, abuse, and duplicate accounts.
• Platform Operation: To display campaigns and facilitate connections between donors and campaign owners.
• Communication: To notify users about campaign status, reports, and platform updates.

3. Data Security

We take the security of your personal data seriously:

• All data is stored securely using industry-standard encryption.
• ID documents are stored privately and are only accessible to authorized administrators.
• We use secure connections (HTTPS) for all data transmission.
• Access to personal data is restricted to authorized personnel only.

4. ID Document Privacy

ID documents uploaded for verification are treated with the highest level of confidentiality:

• Only platform administrators can view ID documents.
• Documents are used solely for identity verification purposes.
• Documents are never shared with third parties.
• Documents are never displayed publicly on the platform.

5. Third-Party Sharing

We do NOT sell, trade, or share your personal data with third parties for marketing or commercial purposes. We may share data only when required by law or to cooperate with law enforcement investigations related to fraud or criminal activity.

6. Your Rights

You have the right to:

• Access your personal data stored on the platform.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent for data processing at any time.